Directions(1 to 10):Studies (1) the impact of computer models to
support policy-making processes in organisations have
(2) that client involvement in the model-building
process is often a (3)for effective model-building. One
important reason is that the process of model-building
is frequently more important than the resulting model.
Model-building itself is largely a (4)process about the
problem. Most (5) about the characteristics of an illstructured problem are gained during the (6) process
of designing a computer model, rather than after the
model is finished. Another important reason is that
most information in an organisation (7) in the mental
models of organisation members. To support policymaking in organisation it is this knowledge which
needs to be (8) and represented in the model. An
important topic in client-oriented or (9)model building
thus becomes the (10) of relevant knowl edge
contained in the mental models of participants.